Shipping policy

Shipping Policy

We're excited to get your Velouria products to you! Please take a moment to review how shipping works.

Order Processing

Once your order is placed, please allow 1–3 business days for processing before it ships. Orders are not processed or shipped on weekends or public holidays.

You'll receive a confirmation email with tracking information as soon as your order ships.

Tracking Your Order

Once your order ships, you'll receive a tracking number by email. Please allow [24–72 hours] for tracking information to update after it's issued.

Customs, Duties & Taxes

For international orders, your order may be subject to import duties and taxes, which are charged once the package reaches your country. These charges are the responsibility of the customer and are not included in your order total or shipping cost. We recommend checking with your local customs office for more information.

Multiple Items, Multiple Packages

If you order multiple items, they may arrive in separate packages and at different times, as items can ship from different fulfillment locations. This is normal, you'll receive tracking information for each shipment.